Our Consulting Services
ISO 20000 ITSMS Consulting :
ISO 20000 Information Technology Service Management System (ITSMS) -
formerly BS 15000, is an integrated framework for delivering and managing
IT services to the customers. Esecurity Audit helps organizations in properly
implementing ITSMS and optimizing their IT services to satisfy business
requirements as well as strategically managing the IT infrastructure.
System compliance, enhance service management, and build clients’
confidence on solid grounds
IT Service Management - An Essential Component of Successful Businesses
Today’s dynamic and progressing organizations are becoming increasingly
dependent upon their IT infrastructure and the information that this provides
and supplies. These organizations recognize the role and importance of
IT services and their management to achieve success in competitive business
An integrated framework for delivering and managing IT services to the
customer can provide control, greater effectiveness and opportunities
for improvement within the organization. ISO 20000 IT Service Management
System (ITSMS) represents such a framework. It is an integrated approach
to enable an organization to effectively and efficiently deliver managed
IT services which meet these business and customer requirements.
Esecurity Audit helps organizations in properly implementing ITSMS and
optimizing their IT services to satisfy business requirements as well
as strategically managing the IT infrastructure.
Why Select Esecurity Audit?
Esecurity Audit (Pvt.) Limited is the pioneer in providing IT Service
Management System consultancy and training in India.
Esecurity Audit has been recognized as the ONLY Preferred Consulting firm
by TUV, for providing ISO 27001 ISMS, and ISO 20000 ITSMS consultancy
Consultants at Esecurity Audit are Six Sigma Black Belts, ISO 9000 Lead
Auditors, ISO 27001 Lead Auditors and COPC Registered Coordinators. With
diversified knowledgebase, we can provide highly optimal solutions to
Our consultants have extensive invaluable hands-on experience of working
under various roles and capacities in IT industry. They offer practical
and pragmatic solutions.
We offer expert services in addition to ITSMS that includes Business Continuity
Planning, Disaster Recovery Planning, and Information Security Management
Achieving ISO 20000 with Esecurity Audit
Esecurity Audit offers expert consulting services for effective implementation
- Awareness and Project Scoping: We start with ISO
20000 awareness trainings. We then define the scope of certification
within your organization and confirm the eligibility for certification.
We also propose an approach for how your organization should consider
achieving and subsequently retaining ISO 20000.
- Capability Assessment: Capability Assessment is
a rigorous snapshot of your service management capability against the
standard. The assessment takes places via a combination of on-site visits,
information gathering, off-site evidence reviews, clarification and
elaboration interviews culminating in a final comprehensive assessment
- Gap Closure: Following on from the capability and
gap assessment we work with your teams to discuss the gaps, the relevance
of the closure activities and the time frames in which these will be
completed. We then draw up a project plan and project initiation document
to address every gap in a realistic timescale. RAID assessments are
also undertaken (Risks, Assumptions, Issues and Dependencies).
- Preparing for Certification: Before Certification
Audit, our consultants prepare you for certification and help you implement
any final changes necessary to your ITSMS. We also perform mini-assessment
via a combination of on-site visits, information gathering, off-site
evidence reviews, clarification and elaboration interviews culminating
in a final gap assessment report.